Customer Care Representative Job at MTN Nigeria - LADDU




Sunday, October 20, 2019

Customer Care Representative Job at MTN Nigeria

mtn customer care representative job
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, their brand is instantly recognisable. The Tech Giant is currently recruiting capable hands to fill the Customer Care Representative positions.


Job Title: Customer Service Executive
Location: Ilorin (Kwara State)
Address: No 10 Bola Saadu Building, GRA Ilorin

Job Summary
·        The Customer Service Executive is responsible for answering incoming calls; forward callers to appropriate employees and escalate complaints. MTN CCR picks calls routed to MTN customer care number 180

Key Responsibilities
·        Answering incoming calls. Having Conflict resolution skill and not joining issues with customers; patience is very essential in customer service
·        Attend to customers queries, provide customers service requests and escalate complaints

Qualifications and Experience

·        Minimum OND, ND, NCE, BSc/HND required in any field
·        Applicant must be fluent in English and any of Nigerian 3 major languages; Yoruba, Hausa or Igbo
·        Computer skills including the ability to operate word-processing programs at a basic proficient level. Proper training is available.

Behavioural Competencies:
·        Adaptability
·        Attention to Detail
·        Customer Service

Working Situation:
v  8 hours (Full - Time) & 5 hours (Part - Time) working hours
v  Standing medical service with standard hospitals. Almost free.
v  2 days work off for Full – Time and 1 day work off for Part – Time
v  1 hour break for Full – Time and 30 minutes break for Part – Time per shift.
v  Leave and medical leave available

            Attractive salary with add-on
Ø  Full – Time N40,000 and above
Ø  Part – Time N25,000 and above
Training fee is also paid at the end of the training even in occasions were applicant is not employed or wish not to continue with the work
Salary is paid 25th of every month
Mode of Application:
ü  Applicants should submit hard copy of CV to iSON BPO
ü  LADDU offers free submission of CVs and follow up. CV should be sent to LADDU official e-mail address
ü  Applicants should clearly indicate language applying for; Hausa, Yoruba or Igbo

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